Venus Homeware Returns and Refunds Policy
We hope you will enjoy browsing through our site and approve of our collections as much as we do.
But if for any reason you wish to return your order, don’t worry, our returns policy means that you can return anything to us in unused condition within 14 days of receipt, with the original packaging, at no cost to you.
At Venus Homeware we really hope you will be happy with your purchase; however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery, then please contact us via email in the first instance. All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged.
To apply for a refund please contact us, as all refunds must be agreed in writing.
We must emphasise that we do not accept damaged returns without the original packaging and all returns must be although damaged in an unused condition.
Any discrepancies of your order must be reported within 3 days after delivery.
If after agreement with Venus Homeware, items are returned outside of the above terms there will be a restocking charge which will be deducted from the refund amount. This amount will be dependent on condition and resale value.
We aim to refund you within 7 working days of the item arriving back with us at our premises. Any additional delivery charges for day of choice/next day delivery will not be refunded.
Further Returns advice
For return items weighing less than 3 kilos, these can easily be returned for free via the Post Office.
(Please keep your proof of postage receipt until you have been refunded)
For larger items (over 3 kilos) please call our customer service team and we will arrange our carrier to collect from you.
Seconds items: Please be aware Seconds listed items are exempt from the standard returns policy as these are sold as seen.
If you use an onward courier not employed by us, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier.